Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified
Level 3 Diploma | 100% Pass Rate | Assignment Included in Course Price | Free Certificate | Lifetime Course Access
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Overview
Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified
In the UK, the estimated salary for a Customer Service Advisor typically ranges from £18,000 to £25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation.
Learning Outcomes:
- Apply defusing techniques in Customer Service interactions.
- Employ proactive strategies in Customer Service management.
- Utilise problem-solving methods to enhance Customer Service.
- Engage in brainstorming for effective Customer Service solutions.
- Channel customer anger through Customer Service skills.
This Customer Service Advisor with Problem Solving Skills Diploma Includes The Following Courses::
- Course 01: Customer Service & Care
- Course 02: Problem Solving
- Course 03: Anger Management
Key Employment Opportunities:
- Customer Service Manager: Yearly Salary - £28,927 Approx.
- Customer Service Representative: Yearly Salary - £22,000 Approx.
- Customer Service Advisor: Yearly Salary - £22,922 Approx.
- Call Centre Operations Manager: Yearly Salary - £40,000 Approx.
More Benefits:
- Assignment Feedback on Customer Service
- Free Digital Reed Certificate on Customer Service Advisor with Problem Solving Skills Diploma
- Compatible with iPhone & Android Devices
- Moneyback Guarantee
Curriculum
Course media
Description
Key Modules from Customer Service Advisor with Problem Solving Skills Diploma:
Defusing Techniques: Master seven distinct defusing techniques to elevate your Customer Service aptitude.
Proactive Customer Management: Implement proactive management strategies to optimise Customer Service outcomes.
Problem-solving & Decision-making: Integrate critical problem-solving and decision-making methods into your Customer Service approach.
Brainstorming & Reverse Brainstorming: Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions.
Anger Channelling: Apply the art of anger channelling to maintain and improve Customer Service standards.
Other Key Modules of This Customer Service Advisor with Problem Solving Skills Diploma Include:
- Customer Service Rapport
- SCAMMPERR
- Anger Management
- And, Many More …
Who is this course for?
This Customer Service Advisor with Problem Solving Skills Diploma Program is designed for anyone keen on mastering Customer Service skills. This course is particularly useful for:
- Aspiring customer service advisors
- Individuals kick-starting a fulfilling career in customer service
- Professionals aiming to elevate their customer service performance
- Companies invested in upgrading their staff's customer service expertise
This Customer Service Advisor with Problem Solving Skills Diploma will also help you if you choose to further progress your career in the following courses:
- Level 3 Diploma in Customer Service Advisor
- Level 4 Certificate in Customer Service Advisor
- Level 4 Diploma in Customer Service Advisor
- Level 3 Certificate in Customer Service
- Level 3 Diploma in Customer Service
- Level 4 Certificate in Customer Service
- Level 4 Diploma in Customer Service
- Level 5 Certificate in Customer Service
- Level 5 Diploma in Customer Service
- Level 6 Certificate in Customer Service
- Level 6 Diploma in Customer Service
- Level 7 Certificate in Customer Service
- Level 7 Diploma in Customer Service
- Level 3 Certificate in Customer Service
- Level 5 Certificate in Customer Service Management
- Level 5 Diploma in Customer Service Management
- Level 6 Certificate in Customer Service Management
- Level 6 Diploma in Customer Service in Retail
- Level 7 Certificate in Customer Service in Retail
- Level 7 Diploma in Customer Service in Retail
Requirements
This Customer Service Advisor with Problem Solving Skills Diploma is open to all.
Career path
- Customer Service Manager
- Customer Service Assistant
- Customer Service Advisor
- Customer service Agent
- Customer Service Representative
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
